Northwind is a privately held company that develops property management systems, as well as GDS/web based booking products for the hospitality industry. Maestro Enterprise Suite, the company's flagship product, includes a variety of modules which can be co-ordinated to comply with a hotel or hotel chain's requirements. Maestro is a multi-platform system with over 10,000 users. It allows optimized adaptability to single or multi-property businesses. Northwind's headquarters are in Markham, Ontario, with sales and support offices located worldwide.
Contents
History
1978 – Company formed to respond to the need for custom software development
1979 – Custom development of back office accounting, travel agency commission payables, and guest history management for a major Canadian hotel chain
1980 – Ongoing development of various custom software modules in a mini computer environment
1982 – Begin development of UNIX based hotel property management system (PMS)
1983 – Development of Telephone Answering Services Management software
1984 – Computerized Hospitality Solutions (CHS) Front Office successfully introduced to the market
1986 – Decision to focus strictly on hospitality and retire non-hotel software
1989 – U.S. sales office established in Florida.
1992 – Begin development of UNIX and Windows version of new client/server PMS “CHS2000”
1994 – CHS2000 Version 1 successfully introduced to the market
1994 – First installation of CHS2000 Windows PMS
1997 – Yield management functionality implemented as an integrated component of CHS2000
1999 – CHS legacy software retired, existing clients offered free upgrade to Maestro
1999 – CHS2000 redesigned and deployed as Maestro PMS
2000 – Spa & Activities Management module developed for resort operations
2001 – Shuttle Services Management module developed
2002 – Extended Stay Management enhancements added to PMS
2002 – Maestro Enterprise Multi-Property deployed
2003 – Enhanced service initiative (Diamond Plus) deployed to all Maestro users
2003 – Development of condominium owner accounting module
2003 – ResEze real-time fully integrated Web Booking Engine introduced
2004 – Added ASP Citrix & Terminal Services based support
2005 – Enhanced security features including credit card masking and database encryption added for PCI compliance
2006 – Enhanced Spa & Activities Management, Retail POS, and interfaces including 2-way GDS/OTA, 2-way Yield management
2006 – Added Fine Dining POS, Club Membership and Golf Scheduling Modules
2007 – Integrated Member Management system introduced
2007 – Table Reservations with On-line functionality introduced
2008 – ResWave Booking Engine extends functionality of online presence for clients
2008 – Maestro Users Group is formed to promote client collaboration
2008 – Diamond Plus Service expanded to include free On-Demand Live Training and Beginners Education program, Web Connection initiative of online features & functions deployed
2010 – Launches Maestro Self-Service Touch Screen Kiosk, fully tokenized interface for payment card processing & Maestro PMS Certified for PCI Compliancy, PA-DSS Standards
2011 – Integrated online property based member Loyalty Program, handheld checkin/checkout support
2012 – Online loyalty program integration
2013 – Introduction of self serve eLearning website for Maestro PMS users
2014 – Introduction of Maestro Web, a browser based, feature equivalent version of Maestro PMS
2014 – EMV credit card support added (Chip and Pin) for secure credit card payments
2015 – Mobile tools added including housekeeping, online check in, and tablet based folio display
2016 – Post Checkin Surveys, Mobile Checkout, Online Payment Portal
2017 – Northwind acquires assets of Navicom Inc. to provide reputation management for its clients
Products & services
Maestro Enterprise Suite
The Maestro Enterprise Suite is a sophisticated property management system used by single and multi-property hotel groups to share information between all branches of an operation, allowing for total network control. The Maestro Enterprise Suite has the following modules:
Maestro Property Management Suite
Maestro Sales & Catering Suite
Maestro Multi-Property Suite
Maestro Corporate Enterprise Suite
ResWave
ResWave is Northwind's real-time, on-line web booking suite, allowing package customization of guest services such as room, spa, dining & event reservations, and group management.
Diamond Plus
Diamond Plus is a support service initiative provided by Northwind to its clients. The service includes access to a 24/7 support center, remote training facilities for clients, software customization, and access to self-serve web training and documentation.
Executives
Warren Dehan – President
Audrey MacRae – Vice President