Controversies and criticism
Since the beginning of the 21st century, fast food has been criticized for its animal welfare record, its links to obesity and its environmental impact. Eric Schlosser's book Fast Food Nation (2002) and Morgan Spurlock's film Super Size Me (2004) reflected these concerns. Since 2003, People for the Ethical Treatment of Animals (PETA) has protested KFC's choice of poultry suppliers worldwide. The exception is KFC Canada, which signed an agreement pledging to only use "animal-friendly" suppliers. President of KFC's US division Gregg Dedrick said PETA mischaracterized KFC as a poultry producer rather than a purchaser of chickens. In 2008, Yum! stated: "[As] a major purchaser of food products, [Yum!] has the opportunity and responsibility to influence the way animals supplied to us are treated. We take that responsibility very seriously, and we are monitoring our suppliers on an ongoing basis."
In 2006, Greenpeace accused KFC Europe of sourcing the soya bean for its chicken feed from Cargill, which had been accused of clearing large swathes of the Amazon rainforest in order to grow the crop.
In 2010, according to The Guardian, "in the US where fried chicken remains closely associated with age-old racist stereotypes about black people in the once segregated south", KFC Australia aired the 30-second promotion on television named "KFC's cricket survival guide" which shows a white cricket fan surrounded by black fans from the opposing team. The television announcer asks, "Need a tip when you're stuck in an awkward situation?" The fan passes around his "bucket of KFC", even though the commercial was intended for an Australian audience, which found its way to social media in the United States, prompting sharp disapproval. KFC Australia made a statement to the fact the commercial was "misinterpreted by a segment of people in the US" and it was a "light-hearted reference to the West Indian cricket team" and "The ad was reproduced online in the US without KFC's permission, where we are told a culturally-based stereotype exists, leading to the incorrect assertion of racism...We unequivocally condemn discrimination of any type and have a proud history as one of the world's leading employers for diversity".
In May 2012, Greenpeace accused KFC of sourcing paper pulp for its food packaging from Indonesian rainforest wood. Independent forensic tests showed that some packaging contained more than 50 percent mixed tropical hardwood fiber, sourced from Asia Pulp & Paper (APP). APP said such fiber can be found in recycled paper, or: "It can also come from tree residues that are cleared, after a forest area has become degraded, logged-over or burned, as part of a sustainable development plan. APP has strict policies and practices in place to ensure that only residues from legal plantation development on degraded or logged-over forest areas and sustainable wood fiber enters the production supply chain." KFC said: "From a global perspective, 60 percent of the paper products that Yum! (our parent company) sources are from sustainable sources. Our suppliers are working towards making it 100 percent."
In December 2012, the chain was criticized in China when it was discovered that a number of KFC suppliers had been using growth hormones and an excessive amount of antibiotics on its poultry in ways that violated Chinese law. In February 2013, Yum! CEO David Novak admitted that the scandal had been "longer lasting and more impactful than we ever imagined". The issue is of major concern to Yum!, which earns almost half of its profits from China, largely through the KFC brand. In March 2013, Yum! reported that sales had rebounded in February, but that lower sales in December and January would result in a decline in same-store sales of 20 percent in the first quarter.
In 2017, KFC was fined £950,000 after two workers in the UK were scalded by boiling hot gravy. The company admitted to charges of failing in a duty of care to employees and was ordered by Teesside Crown Court in Middlesbrough to pay fines of £800,000 and £150,000.
In February 2018, logistics mismanagement by DHL, which had been selected by KFC UK as their new delivery partner, caused a chicken shortage in the United Kingdom – KFC's largest market in Europe – forcing the company to temporarily close hundreds of restaurants around the country. KFC apologized by taking out adverts in British newspapers showing the company's initials rearranged to read "FCK", followed by an apology, which was well received.
In November 2021, Finland's first KFC restaurant was opened at the Itis shopping center in Itäkeskus, Helsinki. A few days before the opening day, a tent had appeared in front of the restaurant, where a man who had kept his identity secret for a few days had stayed, and who on the opening day revealed himself to the public as a vegan activist defending animal rights. After trying to give his speech to those present, the security company carried him away. Even before the opening of the restaurant, in October, news of a controversy over the procurement of a broiler for food from Poland; the cause is mainly related to the risk of salmonella in broilers, which is a significant problem in Poland, whereas its prevalence in Finland is low.
Following the 2022 Russian invasion of Ukraine, a number of companies have faced growing pressure to halt operations in Russia but have not yet done so. This includes KFC, which has over 1,000 outlets in Russia, more than any other Western fast food chain.
However, within a few years, all Russian KFC restaurants were rebranded as "Rostic's".
In early 2022 a promotional video was shot with influencer Niko Omilana showing a chicken farm in the KFC supply chain. The video depicted birds with a good quality of life. Animal rights activists, working on behalf of the vegan food brand VFC, entered the same farm months later and allegedly found vastly different conditions, with instances of "severe overcrowding" and "lame and dead birds". A spokesperson for the Moy Park meat company who operated the farm said: "Claims such as these are treated incredibly seriously and we immediately reviewed the footage along with independent audits and veterinary reports. This farm is managed to a very high standard and our preliminary findings show that it is meeting those standards."
On November 9, 2022, KFC Germany issued an announcement inviting its German audience to celebrate Kristallnacht with "Cheesy Chicken". An apology was issued shortly afterwards, blaming the original message as an "error in our system".
In May 2024, the closure of the outlet in Malaysia was reported due to the ongoing Israeli–Palestinian conflict. Attacks on two outlets in Baghdad, Iraq were also reported.
In September 2024, KFC announced that it would not meet the Better Chicken Commitment, an animal welfare pledge made in 2019. The commitment includes several welfare standards, such as adopting slower-growing breeds by 2026, but as of 2024, only 1% of KFC's chickens were from such breeds.
In June 2025, KFC temporarily closed all its 11 restaurants in Denmark and dismissed its franchise holder in the country, after a TV show (broadcast on June 23) revealed that in multiple restaurants, employees were systematically falsifying ("extending") use-by dates on raw chicken, and possibly other problems. Before broadcast, the questions by the TV reporter caused the national food authority to launch simultaneous inspection raids on all 11 restaurants. None got an all-clear, seven received strict warnings and four were given punishments (fines/charges or forced instant closure). Among the issues found by the authorities were moldy residue in multiple restaurants; a common procedure of reusing the breading mix continuously instead of using fresh breading mix every three hours, as stated in written procedures that were hastily changed during the raids (some inspections only saw the new procedure, which they found dubious); a common thawing procedure (with no written risk assessment documentation) for raw chicken which would allow chicken to be served up to four days after the start of defrosting and made it difficult to confirm the actual age of the raw chicken; and suspect messages between restaurant bosses and the national franchise holder about deceiving inspectors from both the government and KFC Western Europe. Furthermore, various formal and legal issues were found in multiple restaurants, such as dirty waste buckets too close to fresh food, parts of operations done under the company ID of the parent company instead of the actual restaurant as registered with food safety authorities, and incomplete paperwork on deliveries.
In September 2025, Czech journalist Jan Tuna reported that the practices of artificially extending the shelf life of meat that led to the closure of all KFC outlets in Denmark may also be used by some branches in the Czech Republic. He cited the testimony of a former employee from the Jablonec nad Nisou branch. The State Agricultural and Food Inspection Authority later revealed that similar practices were used by the KFC outlet in Liberec. The inspection subsequently decided to carry out mass inspections of KFC restaurants throughout the country. In November the spokesperson of the State Agricultural and Food Inspection Authority revealed that employees of the KFC outlet in Prague-Dejvice defrosted chicken meat in standing water, which increases microbiological risks.